Privacy Policy

At Mellow Coaching, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard the information you provide when you visit our website or engage with our coaching services.

1. Information We Collect

We may collect the following types of personal information when you interact with us:

• Personal Identification Information: Your name, email address, phone number, and any other information you provide when contacting us or signing up for our services.
• Health and Well-being Information: Information relevant to your coaching goals, challenges, and any health or mental well-being details you choose to share during and prior to our sessions.
• Payment Information: Credit card details or payment methods for our coaching services (processed through secure payment gateways).
• Website Usage Data: Information about your interactions with our website, such as IP addresses, browsing history, and session duration (via cookies or analytics tools).

2. How We Use Your Information

We use the personal data we collect for the following purposes:

• Providing Coaching Services: To deliver personalised coaching, track progress, and improve our services.
• Communication: To respond to inquiries, send session reminders, and provide updates related to your coaching journey.
• Billing and Payment: To process payments for coaching services and maintain accurate transaction records.
• Website and Service Improvement: To analyse website traffic, improve user experience, and optimise service offerings.
• Marketing and Newsletters: With your consent or via the contact form, we may use your contact information to send updates, newsletters, or promotional materials about our coaching services.

3. How We Protect Your Information

We take your privacy seriously and implement robust measures to ensure your personal data is kept secure, including:

• Encryption: We use encryption technologies to protect sensitive data, such as payment information.
• Data Minimisation: We only collect the minimum necessary information needed to provide our coaching services.
• Access Controls: We restrict access to personal data to authorised personnel only.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your data in the following circumstances:

• Service Providers: We may share your data with third-party vendors who help us run our business, such as payment processors, email services, and web hosting companies. These providers are required to handle your information with the same level of care as we do.
• Legal Compliance: We may disclose your personal data if required by law, such as to comply with a subpoena, court order, or legal process, or when we believe disclosure is necessary to protect our rights or the safety of others.

5. Your Rights and Choices

You have certain rights regarding the personal information we hold about you:

• Access: You have the right to request a copy of the personal data we hold about you.
• Correction: If any information we have is incorrect or incomplete, you can request that we correct or update it.
• Deletion: You may request the deletion of your personal data, subject to any legal obligations we may have to retain it.
• Withdrawal of Consent: If you have provided consent for us to use your data for marketing purposes, you can withdraw that consent at any time by contacting us.
• Opt-Out of Communications: You may opt out of receiving promotional emails or newsletters by clicking the "unsubscribe" link in any communication.

To exercise any of these rights, please contact us.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies are small files placed on your device that help us:

• Understand how you interact with our website.
• Customise your experience.
• Improve our content and services.

You can control cookie settings through your browser settings. However, disabling cookies may affect your ability to use some features of the site.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including complying with professional and legal obligations, resolving disputes, and enforcing our agreements. After this period, we securely delete or anonymise your data.

8. International Data Transfers

If you are located outside the UK, please be aware that your data may be transferred to and stored in another country. We will ensure that your personal data is handled in accordance with this Privacy Policy and applicable data protection laws.

9. Third-Party Links

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal data.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised policy on our website with an updated "Effective Date." We encourage you to review this policy periodically to stay informed about how we protect your data.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us.